Private Branch Exchange

P BX is the private telephone switching system that connects external telephone services (PSTN) to user extensions within the organization.

Two Types of PBX

Hosted PBX

A Hosted Private Branch Exchange (PBX) provides PBX functionality (such as automated attendant, automatic call distribution, voicemail, call transfer, etc.) without having to own or maintain all necessary equipment onsite.  A PBX works by routing calls to extensions while allowing your VoIP service provider to maintain all necessary equipment and software.

On-Premise PBX

On-premise PBX is also known as an IP-PBX phone system.  It is similar to a traditional PBX system that resides at a location, such as a computer equipment room or phone closet.  The main difference is that IP routing is done with more current technology.  The signal is transmitted with an IP phone to the IP-PBX server using a LAN.  Calls can go through a traditional phone company as well as Voice over Internet Protocol (VoIP) using SIP trunking.  Gateway cards can be used to connect the system to the traditional phone company provider.

Hosted PBX

Pros and Cons

  • Includes “standard PBX” services, including voicemail, conference calls, and call records.

  • Can include add-on services such as conferencing or mobility features, depending on your business’ needs.

  • Not required to purchase, maintain or upgrade PBX equipment.

  • Power for equipment is not required.

  • Minimal on-site equipment is required, typically just handsets and a gateway.

  • High degrees of scalability and flexibility, depending on the vendor.

  • Greater cost saving with bundling unified business communications

  • Quality of service(QoS) depends on the consistency of your connection to the vendor’s hosted service

  • The service provider maintains a high degree of control

  • Vendor features and add-on services can vary.

On-Premise PBX

Pros and Cons

  • Having on-premise PBX gives the user control to create, adjust and delete users as desired

  • New open source feature sets can be added without any licensing fees.

  • Current carrier does not have to be changed.

  • VoIP trunks can be added to save on calling costs.

  • Server ownership reduces expenses over time.

  • No DIY time on the part of the customer

  • Professional training of staff on new IP-PBX system is handled by the provider.

  • A technician may need to be called for upgrades and patches on software (and costs can be incurred).

  • Loss of power or PBX failure will result in callers not being able to get through, which impedes business operations unless you have a SIP provider.

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