Manage your ticketing cycle, create custom ticket statuses and decide when SLA timers should go off.
Measure Agent Productivity:
Ensure that your support agents are focused on things that matter and track productivity on the go.
Streamline help desk ticket resolution through the entire life cycle and simplify IT service request management:
Arm your technicians with the incident diagnostics and ticket routing features that ensure the team is equipped with knowledge, service requests, known problems, change requests, and service level agreements.
Tickets can be created and updated right into our customized ticketing portal
Help desk uses intelligent business logic to determine which technician is assigned to a new ticket. Create rules for ticket routing, link associated tickets and requests, assign sub-tickets, and manage tasks between multiple departments from ranked ticket links.
makes it easy to meet your organization’s unique requirements. Custom forms, unique email templates, and work flow configurations are easy to modify with point and click, yet flexible enough to adhere to your unique operations
LET US FOCUS ON YOUR TECHNOLOGY SO YOU CAN FOCUS ON YOUR BUSINESS
© 2017 AGMN Inc. All rights reserved.