Call Center Technology
Designed For Easy Operation
LET US FOCUS ON YOUR TECHNOLOGY SO YOU CAN FOCUS ON YOUR BUSINESS
Route incoming calls to the best agents to improve first contact resolution
Supervisors can easily monitor and coach agents using real-time dashboards
Easily monitor and optimize KPI performance with real-time reporting on stats like calls-in-queue, wait times, call abandonment, agent performance and more.
Call recording helps you improve quality
Overflow—any employee can be added to contact center queues, and automatic overflowing during busy periods reduces staff costs and improves service
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