Call Center Technology

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Route incoming calls to the best agents to improve first contact resolution

 

Supervisors can easily monitor and coach agents using real-time dashboards

 

Easily monitor and optimize KPI performance with real-time reporting on stats like calls-in-queue, wait times, call abandonment, agent performance and more.

 

Call recording helps you improve quality

 

Overflow—any employee can be added to contact center queues, and automatic overflowing during busy periods reduces staff costs and improves service

 

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